COVID-19 Response & Continuity » NZTG
Home
Our Regions +
Our Company +
Business Sectors
Our Services +
News
Contact Us
Careers

COVID-19 Response & Continuity

Dear valued customers,

With the increase to Alert Level 3 (Auckland) and Alert Level 2 (the remainder of NZ), our regional offices and onsite support status has changed.

Our Contact Centre remains fully operational and remote work is carried out where ever possible.

We'll continually update this page with the actions we're taking to keep you and our staff safe, whilst maintaining the best possible level of service during this time. 

While we foresee no impact to our hosted services, our Service Status page will provide the most up to date information.

Office and Service Availability

 

Contact Centre
Our Contact Centre is at full capacity however due to increased demand please expect increased wait times and delays in email responses.

 

Stock
Potential delays of up to 8 weeks on select items. Cash-terms.

 

Delivery & Provisioning

Decreased capability.  Expected delays for new connections, orders, moves/adds/changes.

 

 Auckland

Offices closed to the public.
On site visits possible under certain circumstances – check with our Contact Centre / your account manager to make a booking.
Remote Support available via Contact Centre.
 

Gisborne

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.

 

Hawke's Bay

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.

 

 Manawatu

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.

 

Northland

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.

  

Southland

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.

 

Waikato

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.

Wellington

Open.
Social distancing measures in place.

Remote Support available via Contact Centre.